Frequently asked questions
Does my mum or dad need to be good with technology?
Does my mum or dad need to be good with technology?
No. They just wear the bracelet and press the button if they need help. You do the setup from your own phone.
Can it get wet?
Can it get wet?
It's water-resistant (IP67): they can wash their hands or shower while wearing it.
How often does it need charging?
How often does it need charging?
The battery lasts 3 to 4 months on standby. It charges in one hour with a USB-C cable, like most phones use.
Can several family members get the alert?
Can several family members get the alert?
Yes. You can add other family members in the app so they get the alert too.
Are there any fees or subscriptions?
Are there any fees or subscriptions?
No. You pay for the bracelet just once. The app for receiving alerts is free.
How long does delivery take?
How long does delivery take?
Delivery is free and comes with a tracking number. You'll see the estimated delivery date on the product page.
Do you ship outside Spain?
Do you ship outside Spain?
Yes, we ship free worldwide with a tracking number. Outside the European Union, your country's customs may charge import taxes.
What if I'm not convinced?
What if I'm not convinced?
You have 30 days to try it. If you're not convinced, email us and we'll refund your money.
Setting it up is easy
Ready in 3 steps and under 5 minutes.
Install the free app and link the bracelet to their home WiFi.
They wear it on the wrist like a bracelet. Light and comfortable.
If they press the button, the alert reaches your phone instantly.
One button that protects your whole family.
They want to stay in their own home, and you can't always be there
Your mum or dad values their independence and doesn't want to rely on anyone. You get it, but work, distance and your own life mean you can't keep an eye on them all day.
What if something happens when they're alone?
A dizzy spell in the bathroom or a slip in the kitchen, with the phone in another room. The biggest worry isn't the fall: it's how long it could take before anyone finds out.
Try it risk-free for 30 days
Put it on, test the button and see how the alert reaches you. If you're not convinced within 30 days, we'll refund your money.
One press of a button,and you know instantly.
With Vitae SOS, they just press the button on their wrist and an audible alert reaches your phone, wherever you are. No screens, no fees and a battery that lasts for months. They keep living life their way, and you get real peace of mind.
Why Vitae SOS?
We compare it with what you already know, no tricks.
|   | Vitae SOS | Telecare | SOS phone |
|---|---|---|---|
| The alert comes straight to you | |||
| No monthly fees | |||
| No paperwork, no waiting | |||
| Always on their wrist | |||
| Just one button, no screens |